Co-op Bank opens new “Excellence Centre” banking facility

Grenada Co-operative Bank Limited officially opened the doors of its new premises for the Spiceland Mall Retail Banking Unit, located at the recently added wing of the Spiceland Mall.

Co-op Bank employees at the newly opened Spiceland Mall Retail Banking Unit

The Banking facility, dubbed the “Excellence Centre” was established to provide enhanced customer experiences and modern comfort and conveniences for its Retail, Corporate and Commercial customers.

The opening ceremony was held on March 22 at the new location in the presence of one hundred (100) guests including Prime Minister Dr. Keith Mitchell, Linda Felix-Berkeley, Resident Representative of the Eastern Caribbean Central Bank (ECCB), and Venerable Michael Marshall of the Anglican Diocese.

Also, in attendance were members of the Board of Directors, Executive Management and several long-standing customers of the Bank.

In his keynote address, Chairman of the Bank’s Board of Directors, Ambrose Phillip, declared that “The founding fathers had a vision for the bank – a vision that in my view, we have lived up to quite admirably to date.

“Our leadership in customer convenience is undoubted with the largest ATM network on the island; and the second largest footprint in terms of branches; and a cutting edge easy-to-use e-banking platform”, he said.

“This facility is yet another component of the meticulous construction of our customer-centric orientation, which in turn is the cornerstone of our strategic thrust”, he added.

In his remarks, Co-op Bank’s Managing Director, Richard Duncan said: “We seriously regard Co-op Bank as an icon of Grenadian fortitude and determination. The Bank’s rich history is written in ink of honey produced through thrift and industry by an industrious hive of bees – our staff and customers, over the past 85 years”.

Sales and Service Manager of the Spiceland Mall Retail Banking Unit, Marquez Mc Sween, outlined the Bank’s commitment to its customer-centric strategy by providing a more comfortable and convenient environment to do business, evidenced by the inclusion of the Bank’s Corporate and Commercial Banking unit for corporate clients.

“As impressive and as exciting as this facility is, I am even more excited about the level of service we are now able to deliver given the various amenities that the space now offers – increased teller wickets… customer service stations, a designated area for serving senior citizens and persons with special needs, a doubling of the number of offices for Lending Officers, several offices to accommodate our Corporate and Commercial Banking Specialists, state of the art ATMs and Wi-Fi accessibility throughout”.

Also delivering brief remarks was Prime Minister Mitchell Grenada, following which the building was blessed by Venerable Marshall, and the ribbon cut by long-standing customer Hilda Stephen.

Over the past 85 years, Co-op Bank has experienced several significant milestones, most notably achieving the largest asset base among commercial banks on the island.

In 2001, Spiceland Mall Retail Banking Unit was established in response to customer demands for a presence in the south of the island.

In 2018, Co-op Bank remains committed to meeting the needs of customers and has responded yet again with this new “Excellence Centre”.

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