Granby Street in St George’s is the new location for FLOW’s Customer Care Retail Centre.
The centre was officially opened during an elaborate ceremony featuring live singing and saxophone music last week Thursday.
Head of Human Resource and Administration, Yvonne Duncan in addressing a cross section of business owners and representatives said that the opening of the newest office in the city is in direct response to the complaints received from FLOW’s customers for a bigger and better office space.
She stated that the new office offers customers high-level customer care and interaction with staff while enjoying the company’s triple play services.
Country Manager, Gail Purcell said she was proud of the company’s accomplishment and described the occasion as a great day for Columbus Communications as it was able to open its Grenada flagship centre.
Purcell stressed that the company’s goal is to become the number one in customer service with new facilities such as self-serving units that customers can use to access their account numbers and bill information to make their payments easier and quicker.
She said that since the entry of FLOW onto the Grenadian market the company has made tremendous stride and was able to launch its broadband service within its first six months.
She added that FLOW has always sought to expand its broadband services.
Purcell disclosed that construction work on the new facility began in September 2013, and was expected to be completed by December last year, however unforeseen structural problems in the building had to be addressed which made that completion deadline impossible.
The FLOW flagship office offers customers the fastest broadband speed in the Caribbean, touch screen monitors and digital cable network with more than 150 channels to choose from.
According to Purcell, the company has listened to the queries and concerns of customers and made the required changes in order to deliver a more efficient and customer friendly service.
She felt that FLOW has now been able to transform the company’s office from a payment centre to a customer service delivery centre at a cost of $500,000.00.
She said that presently there are no plans to expand on the 90 staff on the payroll but that the company will be implementing a rotation shift system to enable more adequate customer interaction.
Permanent Secretary in the Ministry of Communications, Works, Physical Development, Public Utilities, ICT and Community Development, Jacinta Joseph commended the company for making a move in the right direction.
Joseph said that government acknowledges the company’s provision of affordable ICT services to Grenadians and encouraged them to be bold in providing enhanced services to customers.
She acknowledged that while affordable and attractive prices are important, it is quality service delivery that would give the company an edge over its competitors.
FLOW’s new office officially opened for business on Wednesday morning.