LIME-FLOW committed to customer service

The acquisition of Columbus’ Caribbean operations, would create a hybrid entity in which residential and business customers would enjoy the best of both worlds when it comes to customer service says LIME CEO of the Southern Cluster, Geraldine Pitt.

“The combined business would create a merger of equals that will preserve our strengths and champion what our customers like best about both of us – our products and services,” Pitt remarked.

In response to recent public concerns about service delivery, she has
sought to assure customers that the primary aim of the company will be to deliver unparalleled customer service.

The senior LIME executive said that both Cable & Wireless (CWC) and Columbus Communications (Columbus) are committed to being the best service provider for all their customers.

But Pitt said the availability of quadruple or “quad play”, plus the combination of broadband Internet, digital television, fixed line telephone and wireless mobile services would be a unique value offer for the new company.

Whether customers want the ability to stream bandwidth intensive on-demand content on multiple-device platforms, communicate with friends and family across the globe, share photos, videos, or simply shop online, each of these activities will be made simpler and more efficient than ever before, with the convergence of CWC and Columbus’ region-leading networks and the ‘always on’ connectivity they will provide.

For the growing demands of businesses the increased data needs of customers will be met along with fast, reliable and sturdy infrastructure.

“We also recognise the necessity to ensure that we maintain the highest levels of excellence and our sales and technical support teams will deliver the consistently high levels of services our business customers demand and are entitled to receive, Pitt assured.

Pitt added that with the two companies’ combined, there will be international network reach and integration of state-of-the-art data centres.

Business customers in particular will benefit from these opportunities that offer more robust Information Communication and Technology services, including cloud services.

“Customers can expect a certain ‘peace of mind’ that will allow them a greater focus on their primary business needs – to grow their bottom line while we take care of their technology,” the LIME Southern CEO concluded.

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