Spice Island Beach Resort has for the tenth time struck gold in the Virgin Holidays’ Worldwide Platinum Collection.
The hotel, owned and operated by the island’s leading hotelier, Sir Royston Hopkin, defeated a field that included top hotels such as Sugar Beach in St Lucia and Sandals Royal Plantation in Jamaica.
Chairman and Managing Director of the hotel, Sir Royston received the award at the World Travel Market Awards banquet held on November 2 in London.
The award winning resort held a ceremony last Friday to recognise staff and stakeholders for the contribution they made in bringing home the award for yet another year.
The ceremony was held at Oliver’s Restaurant at the Spice Island Beach Resort under the patronage of the Grenada Tourism Authority (GTA) and was attended by government officials and representatives from Virgin Holidays.
General Manager at the resort, Brian Hardy said the success of the Spice begins with the vision and determination of Sir Royston.
“The award we celebrate toda comes against the backdrop of a single owner, local investor and let me say Grenadian just for emphasis with his team beating the rest of the world in luxury accommodation and service”, he added.
According to Hardy, Sir Royston has not only invested in the physical plant of the hotel but also invested heavily in Human Resource.
He made specific mention of the roles played by Michelle Mc Donald and Eddie Frederick who both worked tirelessly on various training programmes that have contributed to taking the resort to another level.
“Some nine years ago, Michelle introduced the standard of greeting guests by name. This continues in all training sessions and today it is our trademark. Eddie has instilled in our team the importance of excellent service and this continues to be the focus of our operations,” he remarked.
Minister of Implementation, Alexandra Otway-Noel who spoke on behalf of both Prime Minister, Dr. Keith Mitchell and Minister of Tourism and Civil Aviation, Yolande Bain-Horsford pointed out that receiving gold for the tenth time is a much deserving award for the hotel.
“10 years in running and another gold award from Virgin Holidays and I think that really and truthfully you have to commend yourselves. The staff of this property has to commend themselves for the work that (they) have done. Tourism is ever evolving and in order to stay on the cutting edge you have to evolve with it and there is no question, no shadow of a doubt that Sir Royston’s vision has come to life and has continued to evolve. Every year you have renovated and repainted…and made this hotel a pinnacle in the Caribbean,” she said.
Sir Royston reminded the staff that having 99.9 CSQ’s does not mean that they have reached the level that they ought to be but that they should strive to surpass expectations.
“We’re just not (a) resort with bed and breakfast…every guests that is in this resort has to get breakfast, lunch, tea, dinner and drinks so service is ongoing and this award is service. In order to achieve gold, you have to have a minimum of 99.9 CSQ’s. We are 99 because this is (how) our guests feel and we are happy about that but” they (staff) should not become comfortable.
“…People who critic you, they critic you for their perception and what their experiences are but we have to know what we know and challenge ourselves every single day.” he said